SHOPPAREX is proudly based in the United Arab Emirates (UAE) and operates primarily to serve customers across the UAE.

We currently ship to:

• United Arab Emirates (UAE) – primary shipping destination
• Saudi Arabia (KSA) – the only international shipping destination

At this time, we do not ship to other countries.

Delivery times depend on the product and destination:

• UAE orders: Usually delivered within 1–5 business days
• Saudi Arabia orders: Usually delivered within 5–10 business days

Delivery times may vary due to location, customs clearance, public holidays, or unforeseen circumstances.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking information to follow your order until it reaches your delivery address.

We accept secure online payment methods available at checkout. All transactions are processed through trusted and encrypted payment gateways to ensure payment safety.

Yes. Your security is our priority. SHOPPAREX uses SSL encryption and secure checkout technology to protect your personal and payment information at all times.

Yes. You can place an order as a guest. However, creating an account allows you to track orders easily, view order history, and enjoy a faster checkout experience.

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, cancellations or changes may not be possible.

We accept returns on eligible products according to our Return & Refund Policy. Items must be unused, in original condition, and returned within the specified timeframe.
Please review our Return Policy page for complete details.

Once your return is approved and received, refunds are processed within 5–10 business days, depending on your payment method and bank processing time.

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@shopparex.com with your order number and photos of the issue. We will review the case and assist you promptly.

For UAE orders, prices generally include applicable charges.
For Saudi Arabia orders, customs duties or taxes (if applicable) may be charged by local authorities and are the responsibility of the customer.

Yes. We work with trusted suppliers and carefully curate products to ensure quality, functionality, and reliability before offering them to our customers.

Yes. We regularly update our store with new arrivals, trending products, and everyday essentials, so customers always have access to fresh and useful items.

Yes. Many of our products are suitable for gifting. Please ensure the shipping address is correct when placing your order.

If you have any questions, concerns, or need assistance, you can contact us at:
📧 support@shopparex.com

Our customer support team is happy to help and will respond as quickly as possible.

Customers choose SHOPPAREX because we offer:

• A UAE-based and trusted online store
• Secure checkout and protected payments
• Reliable shipping across the UAE
• Controlled international shipping to Saudi Arabia
• Carefully curated lifestyle product categories
• Customer-first support and transparent service

Yes. We respect your privacy and handle personal information in accordance with our Privacy Policy, ensuring your data is protected and never misused.

Supplements and wellness products offered by SHOPPAREX are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary between individuals. Customers are encouraged to consult a qualified healthcare professional before using supplements, especially if pregnant, nursing, taking medications, or managing a medical condition.

You can contact us anytime at support@shopparex.com and our support team will assist you with order updates, tracking, or any concerns.