Return Policy

Last Updated: 05/20/2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopparex.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shopparex.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personal care goods (such as beauty, hygiene, wellness, or supplements), custom products, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or final sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

For international orders (Saudi Arabia), any return shipping costs, customs duties, or additional fees are the responsibility of the customer.